Shipping policy

At Shay & Blue we appreciate how important it is to get your order delivered to you as soon as possible. All of our delivery destinations and estimated delivery times are listed below.

UK Domestic	Speed	Cost
Basic	2 days	£0
Standard	2 days	£5.95
Premium (Weekday)	Next working day	£7.95
Premium (Weekend)	Weekend delivery	£7.95

UK ROW	Speed	Cost
Standard	5-10 days	£25

USA Domestic	Speed	Cost
Standard	Up to 8 business days	$10
Premium (Weekday)	Up to 3 business days	$25

USA International	Speed	Cost
Standard	Up to 8 business days	$25

Destinations:  Canada (DDP), Mexico (DDU)

EU (zone 0)	Speed	Cost
Standard	Up to 5 business days	€10
Premium	Up to 3 business days	€20

Destinations:  Belgium, Bulgaria, Croatia, Czechia, France, Germany, Ireland, Italy, Netherlands, Poland, Romania, Slovakia, Spain

EU (zone 1)	Speed	Cost
Standard	Up to 7 business days	€15
Premium	Up to 5 business days	€25

Destinations:  Austria, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Slovenia, Sweden

EU Exclusions

We are sorry to say the current locations in the EU are temporarily excluded while we work with Fedex to open up new destinations.

Cyprus, Bosnia & Herzegovina, Greece, Iceland, Luxembourg, Malta, Monaco, Norway, Portugal, Serbia, Switzerland,

*Times are approximate guidelines. Orders placed before 4pm are dispatched on the same day. 

Shipping Exclusions.
Albania, Andorra, Antigua & Barbuda, Armenia, Azerbaijan, Belarus, Belize, Bermuda, Bolivia, Brunei, Burundi, Cambodia, Cape Verde, Cayman Islands, China, Colombia, Costa Rica, Ecuador, Guatemala, Haiti, Honduras, Jamaica, Mauritius, Moldova, Mongolia, Montenegro, Mozambique, Myanmar (Burma), Nicaragua, North Macedonia, Paraguay, Turkmenistan, Turks & Caicos Islands, Uruguay, Uzbekistan, Kuwait, Kosovo, Chad, Djibouti, Gambia, Libya, Sierra Leone, South Sudan, Sudan, Aruba, Bahamas, Barbados, El Salvador, Grenada, Panama, St. Kitts & Nevis, St. Lucia, Trinidad & Tobago, Argentina, Brazil, Chile, Suriname, Kiribati, New Caledonia, Tonga, Russia, Oman, Cook Islands, Dominica, Dominican Republic, French Guiana, Guyana, Martinique, Montserrat, Peru, Venezuela, Wallis & Futuna, Anguilla, British Virgin Islands, Curaçao, Sint Maarten, St. Barthélemy, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, U.S. Outlying Islands, Caribbean Netherlands, Falkland Islands, Nauru, Niue, Norfolk Island, Pitcairn Islands, Solomon Islands, Timor-Leste, Tokelau, Tuvalu, South Georgia & South Sandwich Islands, Ukraine.

Returns.
At Shay & Blue we want you to be happy with every purchase you make. We understand that sometimes you may need to return items. In order to help with this, here is our Returns Policy.

1. Returns should be made via our Returns Portal
2. Returns may be made within 30 days of purchase
3. Our products are made with care to the highest standards. In the event that goods are found to be faulty please return them for a full refund.
4. Should you not be 100% satisfied with your purchase you may return the product for a refund within 30 days.

Domestic returns are made free of charge. International returns can be made at your own cost.

Cancellations.
Unfortunately once an order has been placed we are unable to cancel it. We use a third party warehouse and as soon as they receive your order it is picked for delivery. Should you wish to cancel your order please either refuse the delivery or return your order via our returns portal.